Here’s a comprehensive Refund Policy tailored to Canadian law, specifically for online training courses. This policy covers various key aspects such as clarity on refund timelines, conditions, and legal compliance with consumer protection regulations.
Refund Policy
1. Overview
At Formative Labs Digital Solutions, we strive to provide high-quality educational content and a valuable learning experience. We understand that sometimes circumstances change, and we aim to be fair and transparent regarding our refund policy. By enrolling in a course with us, you agree to the terms outlined in this Refund Policy.
2. Eligibility for Refunds
Refunds are available under the following conditions:
Within 14 days of enrollment: You may request a full refund within 14 days of the date of your course enrollment if you have not accessed any course content or materials. After course access: If you have accessed course materials, refunds will not be issued unless there is a technical issue or significant course delivery problem.
Within 14 days of enrollment: You may request a full refund within 14 days of the date of your course enrollment if you have not accessed any course content or materials. After course access: If you have accessed course materials, refunds will not be issued unless there is a technical issue or significant course delivery problem.
3. Non-refundable Circumstances
Refunds will not be issued in the following cases:
After the 14-day period following enrollment has passed. If you have already completed or partially completed the course or downloaded course materials. If you have failed to attend live sessions or webinars associated with the course. If you requested a refund for a course that was marked as non-refundable due to its nature (e.g., customized courses, event tickets, etc.).
After the 14-day period following enrollment has passed. If you have already completed or partially completed the course or downloaded course materials. If you have failed to attend live sessions or webinars associated with the course. If you requested a refund for a course that was marked as non-refundable due to its nature (e.g., customized courses, event tickets, etc.).
4. Request Process
To request a refund, please follow these steps:
Contact Us: Send an email to reach@formativelabz.com with the subject line “Refund Request.” Please include:
Your full name.
Course name.
Date of enrollment.
A clear explanation of your reason for requesting a refund.
Any relevant supporting documentation (e.g., screenshots of technical issues).
Refund Processing: Once your request is received, we will process it within 7-10 business days and notify you of the status of your refund. If the request is approved, a refund will be issued to the original method of payment.
Contact Us: Send an email to reach@formativelabz.com with the subject line “Refund Request.” Please include:
Your full name.
Course name.
Date of enrollment.
A clear explanation of your reason for requesting a refund.
Any relevant supporting documentation (e.g., screenshots of technical issues).
Refund Processing: Once your request is received, we will process it within 7-10 business days and notify you of the status of your refund. If the request is approved, a refund will be issued to the original method of payment.
5. Partial Refunds for Exceptional Circumstances
If you are unable to complete the course due to exceptional circumstances (e.g., medical reasons, family emergency), we may offer a partial refund or a credit for another course at our discretion. You must provide appropriate documentation (e.g., medical certificate, etc.).
6. Cancellation by Formative Labs Digital Solutions
In the unlikely event that Formative Labs Digital Solutions cancels a course due to insufficient enrollment, technical issues, or other operational reasons, you will be notified, and a full refund will be issued, regardless of the time of cancellation.
7. Consumer Protection
This Refund Policy is governed by Canadian consumer protection laws, including the Consumer Protection Act (CPA) in provinces like Ontario. Under the CPA, businesses must clearly disclose their refund policies, and any unfair contract terms are prohibited. By following this policy, we ensure that your rights as a consumer are respected and upheld.
8. Dispute Resolution
If you are not satisfied with our resolution of a refund request, you may contact the Consumer Protection Agency in your province for further assistance. We are committed to resolving disputes fairly and efficiently.
9. Changes to the Refund Policy
Formative Labs Digital Solutions reserves the right to update or amend this Refund Policy at any time. All changes will be posted on our website and will apply to new course enrollments from the date of the update.
10. Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact us at:
Email: reach@formativelabz.com
Phone: (+1)6393842212
Email: reach@formativelabz.com
Phone: (+1)6393842212
