formativelabz

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Terms and Conditions

The content provided on this website is for informational purposes only and is not legally binding. Formative labs Digital Solutions strives to ensure the accuracy and quality of its course materials and services; however, we do not guarantee specific results, employment outcomes, or certifications unless explicitly stated.
All course content, including videos, documents, and training materials, is the intellectual property of FormativeLabs digital solutions and is protected under copyright laws. Unauthorized reproduction, distribution, or modification of any content is strictly prohibited.
By accessing or using this website, you agree to our Terms of Use and Privacy Policy. While we take reasonable steps to safeguard personal data, we cannot be held liable for unauthorized access or breaches caused by third parties. Users are encouraged to use this website responsibly and at their own discretion.
For any inquiries or concerns, please contact us at reach@formativelabz.com

Refund Policy

Here’s a comprehensive Refund Policy tailored to Canadian law, specifically for online training courses. This policy covers various key aspects such as clarity on refund timelines, conditions, and legal compliance with consumer protection regulations.

1. Overview

At Formative Labs Digital Solutions, we strive to provide high-quality educational content and a valuable learning experience. We understand that sometimes circumstances change, and we aim to be fair and transparent regarding our refund policy. By enrolling in a course with us, you agree to the terms outlined in this Refund Policy.

2. Eligibility for Refunds

Refunds are available under the following conditions:
Within 14 days of enrollment: You may request a full refund within 14 days of the date of your course enrollment if you have not accessed any course content or materials. After course access: If you have accessed course materials, refunds will not be issued unless there is a technical issue or significant course delivery problem.

3. Non-refundable Circumstances

Refunds will not be issued in the following cases:
After the 14-day period following enrollment has passed. If you have already completed or partially completed the course or downloaded course materials. If you have failed to attend live sessions or webinars associated with the course. If you requested a refund for a course that was marked as non-refundable due to its nature (e.g., customized courses, event tickets, etc.).

4. Request Process

To request a refund, please follow these steps:
Contact Us: Send an email to reach@formativelabz.com with the subject line “Refund Request.” Please include:
Your full name.
Course name.
Date of enrollment.
A clear explanation of your reason for requesting a refund.
Any relevant supporting documentation (e.g., screenshots of technical issues).
Refund Processing: Once your request is received, we will process it within 7-10 business days and notify you of the status of your refund. If the request is approved, a refund will be issued to the original method of payment.

5. Partial Refunds for Exceptional Circumstances

If you are unable to complete the course due to exceptional circumstances (e.g., medical reasons, family emergency), we may offer a partial refund or a credit for another course at our discretion. You must provide appropriate documentation (e.g., medical certificate, etc.).

6. Cancellation by Formative Labs Digital Solutions

In the unlikely event that Formative Labs Digital Solutions cancels a course due to insufficient enrollment, technical issues, or other operational reasons, you will be notified, and a full refund will be issued, regardless of the time of cancellation.

7. Consumer Protection

This Refund Policy is governed by Canadian consumer protection laws, including the Consumer Protection Act (CPA) in provinces like Ontario. Under the CPA, businesses must clearly disclose their refund policies, and any unfair contract terms are prohibited. By following this policy, we ensure that your rights as a consumer are respected and upheld.

8. Dispute Resolution

If you are not satisfied with our resolution of a refund request, you may contact the Consumer Protection Agency in your province for further assistance. We are committed to resolving disputes fairly and efficiently.

9. Changes to the Refund Policy

Formative Labs Digital Solutions reserves the right to update or amend this Refund Policy at any time. All changes will be posted on our website and will apply to new course enrollments from the date of the update.

10. Appeal Policy

At FormativeLabz, our online, instructor-led courses are designed to provide learners with continuous professional development through formative assessments. These assessments aim to provide constructive feedback for learning and improvement, not to act as barriers to course completion. All students are deemed to have successfully completed the course once they have fully participated and met the outlined course requirements.

While we strive for fairness and clarity in all feedback provided, this policy allows students to raise concerns about any formative assessment or feedback they feel has been unfair or inaccurate.

Scope of Appeals

Students may appeal in the following situations:
  • Feedback Concerns: If a student feels that the feedback provided by the instructor does not reflect their performance or aligns with the course's stated learning outcomes.
  • Course Progress Issues: If a student believes there has been a misunderstanding regarding their progress in meeting the course requirements.

Grounds for Appeal

Valid grounds for appeals include, but are not limited to:
  • Feedback that the student perceives as inconsistent with the learning outcomes.
  • Feedback that the student perceives as inconsistent with the learning outcomes.
  • Miscommunication about progress or course completion requirements.

Appeals Process

  • Stage 1: Discussion with the Instructor
Students are encouraged to discuss their concerns directly with the instructor within five (5) working days of receiving the feedback in question. Many concerns can be resolved quickly and informally at this stage, as our instructors are committed to supporting students’ success.
  • Stage 2: Submission of a Formal Appeal

If the issue remains unresolved after the discussion, the student may submit a written appeal via email to the owner of FormativeLabz at formativelabz@gmail.com and in the subject mention: appeal within five (5) working days of the initial discussion.
The appeal should include:
A clear explanation of the concern.
Any relevant supporting materials (e.g., feedback received, assignments submitted).
Appeals submitted after the deadline will only be considered in exceptional circumstances.

  • Stage 3: Review by the Appeal Team

The appeal will review the appeal in consultation with the instructor (if required) and provide a written response to the student within 10 working days.
The review will focus on ensuring that the feedback provided aligns with the course learning outcomes and that no errors were made in assessing participation or progress.

Final Decision

The decision made by the appeal will be final and binding. Important Notes
  • Formative Feedback Process: Since assessments in our courses are normally formative, they are designed to guide learning and skill development. The purpose is to provide actionable insights rather than to restrict course completion.
  • Course Completion:Students will successfully complete the course by meeting the participation and activity requirements as outlined at the start of the program.
  • Respectful Communication:Both students and instructors are expected to communicate respectfully throughout the appeals process.

11. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at:
Email: reach@formativelabz.com
Phone: (+1)6393842212
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